Effective: 8/1/2026
Kelaviv Guarantee Terms
The Kelaviv Guarantee is a reimbursement program funded directly by Kelaviv for certain losses that occur during a booking paid through the platform. This is not insurance. These terms are not an offer to insure or an insurance contract, and do not replace any insurance coverage you may have.
1. What's Covered
Subject to the conditions and limitations below, Kelaviv will reimburse verifiable expenses for:
- Vet Emergency: Up to ₪1,500 per incident, for injury or a medical emergency to a pet while in a sitter's care during a booking.
- Property Damage: Up to ₪3,000 per incident, for damage to the owner's home or belongings directly caused by the sitter or the pet during a booking.
The guarantee does not cover injury to a third party (such as a stranger during a walk). Verified sitters are asked to carry their own liability insurance for this.
2. General Conditions
- The booking must be paid through Kelaviv, and the loss must arise directly from the booked service.
- The incident must be reported through the app within 24 hours.
- Documentation (vet invoice, photos) must be submitted within 7 days of the incident.
- Treatment or repair must occur within 30 days of the incident to be eligible.
- A ₪150 deductible is subtracted from every claim before any reimbursement.
- The guarantee is secondary to any other insurance the owner or sitter has — it only covers the gap that other insurance doesn't.
3. What's Not Covered
- Pre-existing conditions, chronic illness, or breed-specific conditions.
- Normal wear and tear, preventable illness, or pregnancy.
- Injury to a third party, the owner, the sitter, or their family members.
- Consequential loss, pain and suffering, emotional distress, or lost wages.
- Losses already covered by other insurance (beyond the gap).
- Incidents where the sitter did not follow Kelaviv's emergency protocols.
4. Claims Process
Claims are reviewed by the Kelaviv team. We may request additional information, deny a claim that doesn't meet these terms, or adjust the reimbursement amount based on the deductible and any existing insurance. The final decision is at Kelaviv's discretion.
5. Changes
Kelaviv may update these terms at any time. Changes apply to incidents occurring after the update date.
Contact
Questions about the Kelaviv Guarantee? Reach us at info@kelaviv.com.