Privacy Policy

Data We Collect

• Personal Information: Name, email address, phone number, physical address, and government-issued ID (for sitters).
• Pet Information: Breed, age, health conditions, vaccination records, and photos.
• Location Data: Your general or specific location to match you with nearby sitters or owners.
• Device & Usage Info: IP address, browser type, pages visited, and interaction with our platform.
• Payment Information: Handled securely through our third-party payment processors. We do not store full credit card numbers.

How We Use Your Data

We use the information we collect to:

• Match pet owners with appropriate and nearby sitters.
• Facilitate communication between users.
• Ensure the safety and security of our platform, including fraud detection.
• Improve and optimize our services and user experience.
• Comply with legal obligations.

Legal Basis

We process your personal data based on your consent, the contractual necessity to provide our services, and our legitimate interests in maintaining a safe, secure, and functional platform.

Data Sharing

We share limited profile information between pet owners and sitters to facilitate bookings. We also share data with trusted third-party service providers (such as payment processors and identity verification services). We may disclose your information to law enforcement if required by law or to protect our rights and safety.

Data Security

We implement reasonable security measures, including encryption and access controls, to protect your data. We conduct regular security audits to ensure your information remains safe.

Data Retention

Transaction records are kept for at least 7 years to comply with Israeli tax laws. Identity verification documents are deleted shortly after verification is complete. General account data is retained until you request its deletion.

Your Rights

Under the Israeli Privacy Protection Law, 1981, you have the right to access, correct, or request the deletion of your personal data. You may also have the right to data portability. To exercise these rights, please contact us.

Cookies

We use essential cookies to keep you logged in and functional. We also use analytics cookies to understand how our site is used. You can manage your cookie preferences through our cookie consent banner.

Children

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Cross-Border Transfers

Your data may be stored in secure facilities outside of Israel. We ensure that any such transfers comply with applicable privacy laws and provide adequate protection for your data.

Complaints

If you believe your privacy rights have been violated, you have the right to file a complaint with the Israeli Privacy Protection Authority (רשם מאגרי מידע).

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
info@kelaviv.com